Month: September 2011

Best Help Desk Software 2020

Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 40,000 customers, including …

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Best Service Desk Software 2020

ChangeGear by SunView Software delivers a robust ITSM solution for enterprise with advanced service management features, ITIL-based modules, an AI and machine learning platform, and more. Get everything you need to easily build, configure, automate, and deploy services for IT and beyond like incident management, problem, change, self-service, HR Onboarding, Facilities, and more. Get started …

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6 Best Free Help Desk Software for Customer Support Teams

Budget constraints preventing you from buying a help desk tool? Check out these top-rated free software options. As a customer service manager, you may be aware of the multiple benefits of help desk software. The software makes your ticketing process highly efficient, drastically reducing the time to resolve customer queries. However, budget constraints may keep …

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